Returns Information

RETURNS & REFUNDS (also referred to as our “Refund Policy”)


Availability

The provision of products and services by Healthy Lifestyle Boutique is subject to availability. In case of unavailability, Healthy Lifestyle Boutique will contact you to discuss alternative options depending on your specific needs and/or concerns.


Dissatisfaction regarding quality of the products received

If for any reason, you are dissatisfied with the quality of any product purchased online, you may contact Healthy Lifestyle Boutique per electronic mail or telephone to notify them of your dissatisfaction and the reasons therefore. Should we deem your complaint as reasonable, we may elect to refund you (either in whole or in part), provide a replacement or exchange of product, provided that the product is still in its original sealed packaging and you provide us with your proof of payment, a signed copy of your delivery note and inform us within 1 (ONE) business day from date of delivery so that we can personally arrange for inspection of the products to confirm the condition and quality thereof.


Wrong order delivered

Should you receive the wrong product, please inform Healthy Lifestyle Boutique per email or telephone within 1 (ONE) business day from date of delivery thereof. Upon notification that the wrong order was allegedly delivered, we shall check our system against you order and investigate whether the wrong goods were so delivered.

Should we establish that the wrong order has indeed been delivered to you, we may elect to refund you (either in whole or in part), provide a replacement or exchange of product, provided that you provide us with your proof of payment and a signed copy of your delivery note.

In order for Healthy Lifestyle Boutique to exchange the wrong order the product must be in its original sealed packaging.