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DELIVERY (also referred to as our “Delivery Policy”)
Deliveries are made Monday to Friday, 8 a.m. - 5 p.m, excluding public holidays within the Republic of South Africa. Orders shall be delivered by The Courier Guy to the nominated delivery address and subsequently their terms & conditions will also apply to any sale conducted via this Website.
In general, should we have stock available, orders will be dispatched within 3 (THREE) to 5 (FIVE) business days after payment is received if the delivery address is in a major city centre in South Africa. Orders with a South African delivery address outside of a major city centre in outlying areas will be delivered within 5 (FIVE) to 7 (SEVEN) business days. The correct and occupied delivery address must be specified in order to ensure receipt of the order at the delivery address.
Every effort is made to effect timeously delivery of your order, however unforeseen circumstances may cause delays. Should we be faced with such an occurrence, Healthy Lifestyle Boutique will contact you via email or telephone to make alternative delivery arrangements, but a delivery delay is not grounds for a refund or return.
On delivery, you will receive a detailed delivery note showing the products delivered, the delivery fees, Value-Added Tax and the amount debited from your payment card, or monies received via instant EFT or direct deposit.
By using our Website, you accept that for an order to be deemed delivered we do not have to prove that you personally received the order, but rather that any person at the designated delivery address signed a delivery note confirming receipt thereof. Any person other than yourself who receives the products at the delivery address is presumed to be authorised to accept delivery on your behalf. It is therefore of utmost importance that you specify a delivery address where either you or an authorised representative can accept the delivery during office hours.
Should no-one be in attendance at the time of delivery, the driver will keep the products and try to contact you. The driver will try to contact you to make new arrangements for delivery or collection. We reserve the right to charge an additional delivery fee should it be required.
Delivery costs are for your own account. The delivery cost is automatically displayed once you have placed an online order via our online shop. The delivery cost for orders above R 350.00 (THREE HUNDRED AND FIFTY RAND) will automatically be paid for by Healthy Lifestyle Boutique, for any delivery address in South Africa.