Terms & Conditions

ONLINE SHOPPING TERMS AND CONDITIONS (Full Download - Click Here)

1.      ONLINE SHOPPING TERMS AND CONDITIONS

1.1.         Please take a moment to read these online shopping terms and conditions (“Online Shopping Terms”) to understand how they apply to our online ordering and delivery facilities when purchasing any products or services via our website (“the/our Website”).

1.2.         Your access and use of our online ordering and delivery facilities constitutes your acceptance and consent to be bound by these Online Shopping Terms, which is further subject to and should be read together with our General Terms and Conditions for our Website.

1.3.         Any questions or concerns regarding our Website or these Online Shopping Terms or our online ordering and delivery facilities, can be directed to:

Physical Address:    No. 6, 35th Avenue, Six Fountains, Silver Lakes, Pretoria

Postal address:       Postnet Suite 512, Private Bag X37, Lynnwood Ridge, 0040

Email address:         info@healthboutique.co.za

Contact number:      078 834 5748

2.      ONLINE REGISTRATION

2.1.           Online registration prior to purchasing products online via our Website is optional. Should you wish to register with us, please click on “Register” to complete the online registration form and create your profile.

2.2.           In order to register as a user on our Website, you will be required to provide certain personal information, including a nominated email address and password. Please keep your password private and confidential at all times. We accept no liability for any damages suffered or losses incurred from the use or misuse of your password. You will be required to enter your user name / email address and password each time you visit our Website. In order to amend any of your user account details, please go to “My Account”.

2.3.           As an unregistered user you will be able to browse the products displayed on the website and to make purchases with us as a “guest”. However, certain functionalities may not work when purchasing as a guest and we therefore strongly advise that you take the time to register on our Website before placing orders online.

3.      PRODUCT SALES AND AVAILABILITY

3.1.         All products displayed on our Website are subject to availability and will be delivered only within the Republic of South Africa. We currently outsource our delivery facilities to an approved service provider which offers delivery facilities to Pretoria, Johannesburg, and all other major city centres in South Africa. Deliveries to outlying areas are accommodated, but may constitute a longer delivery time, as set out in our Delivery Policy (please click here for our Delivery Policy).

3.2.         We reserve the right to discontinue or change the specifications of our online ordering and delivery facilities, including the products to which they relate from time to time without notice. We will inform you as soon as possible if any products or services ordered by you are not available.

3.3.         The provision of your personal information during the registration process will constitute your consent to such information being processed and stored by us for the specific purpose for which such information was requested.

4.      GIFT CERTIFICATES

4.1.            A Gift Certificate can be purchased online with cash (credit card, instant EFT or direct deposit) (online purchases are currently only available in South Africa) from Healthy Lifestyle Boutique.

4.2.            Any value may be purchased as a Gift Certificate, subject to the following minimum and maximum amounts: A minimum amount of R 50.00 (FIFTY RAND) must be purchased and the maximum amount that may be loaded is R 1000.00 (ONE THOUSAND RAND).

4.3.            Gift Certificates ordered through our Website will be delivered automatically to the email address specified at the time of your order. Our Gift Certificates include a unique voucher number, which the recipient may enter to purchase products on our Website to the value of the Gift Certificate purchased.

4.4.            When ordering a Gift Certificate, please ensure that you enter the recipient’s email address correctly. We cannot be held responsible if the address is entered incorrectly and someone other than the intended recipient uses the Gift Certificate.

4.5.            Our Gift Certificates may only be redeemed on our Website, as full or partial payment of products purchased on our Website and cannot be exchanged for cash.  

4.6.            A Gift Certificate may not be used to purchase another Gift Certificate.

4.7.            You can check the balance of the Gift Certificate by logging into your account (please note, this only applies if you register for an account). Any additional cost exceeding the value of the Gift Certificate shall be payable by the redeemer thereof.

4.8.            Notwithstanding anything to the contrary contained herein, in the event where products purchased online with a Gift Certificate are returned in accordance with our Refund Policy (please click here for our Refund Policy), monies owing will be refunded by a Gift Certificate and will not be given to the redeemer in cash.

4.9.            Special promotions and offers do not apply when purchasing a Gift Certificate. No discounts of any nature apply to Gift Certificates.

4.10.          All Gift Certificates are dated and expire 3 (THREE) years from the date of issue or upon full redemption thereof, whichever occurs earlier in time.

4.11.          We are not responsible if a Gift Certificate is lost, stolen, destroyed or used without permission and no replacement will be provided in these circumstances.

5.      CONTENT ERRORS

We regret that no order will be accepted if we identify a material error in the description of any of our products, services and/or their prices on our Website. Packaging may also vary from that shown on our Website.

6.      PRICING

6.1.         All prices displayed on our Website are quoted in South African Rands and are valid and effective only in the Republic of South Africa.

6.2.         You will be charged the prices that are reflected on our Website, subject to availability and our Delivery Policy as set out herein (please click here for our Delivery Policy). All prices listed include Value-Added Tax.

6.3.         Special promotions may be subject to certain conditions, including stock availability and limited offer stipulations. Special promotions only apply to products on your original online order (i.e. not on products which are added after the order was placed).

6.4.         Your total purchase price will include the price of the products plus any applicable sales tax and delivery fees. The total purchase price indicated may thus vary from the prices reflected on our Website due to additional delivery fees charged over and above the purchase price for your selected products and which shall depend on the delivery location. These delivery fees shall be specified during the payment process and be in line with our Delivery Policy as set out herein (please click here for our Delivery Policy).

7.      CONFIRMATION OF ORDERS AND ORDER PROCESSING

7.1.            Your offer is deemed to be accepted when you receive an order confirmation.

7.2.            Subject to availability and receipt of payment, orders will be processed within 1 (ONE) business day. Orders placed over the weekends or public holidays will be attended to on the first business day thereafter.

7.3.            Notwithstanding the above, order processing will only begin once we receive an order confirmation and full payment.

8.      AGREEMENT OF SALE

An agreement of sale between Healthy Lifestyle Boutique and a customer is only valid once a valid proof of payment has been received. Up until this point, all products shall remain the property of Healthy Lifestyle Boutique.

9.      PAYMENT

9.1.         When you click to make a purchase with us, legal obligations arise and your right to receive a refund are limited by these Online Shopping Terms (as read with our General Terms and Conditions). You must not make any purchase via our Website unless you understand and agree to all our terms and conditions as set out herein, as well as in our General Terms and Conditions. Once your online order has been placed, it is deemed that you have read and understood the terms and conditions relating to such purchase. If you have any queries please contact us before placing any online order and/or purchasing any products or using our services via this Website.

9.2.         When purchasing products on our Website, please select the products you wish to purchase by selecting the “Add to cart” option. Once you are done shopping, please proceed to click on “Checkout” to finalise your online purchase with us and follow the order processing instructions.

9.3.         If you need to log off at any time and do not want to start your shopping from anew, all of your preliminary order details will be temporarily saved online under the “Your Account” section, and will be available for you to continue shopping upon your next visit to our Website. If you want to remove products from your cart, simply click on the red square “remove” option next to each product selected in your preliminary order.

9.4.         Upon clicking on “Checkout”, you will be prompted to select a payment method via PayFast (please click here to visit their website and to view their terms and conditions, as well as security policy). If it is your first purchase via PayFast, you will have to register with them before you can finalize your payment. PayFast offers the following payment methods: 

9.4.1.           Credit card

9.4.1.1.              Kindly take note that we accept Master Card and Visa credit cards.

9.4.1.2.              When you order online, funds equal to the total value of your order will be reserved against the card you are paying with during the checkout process.

9.4.1.3.              By submitting your order and payment card details you warrant that you are authorised to make payment with the payment card and that there are sufficient funds available to pay for the order.

9.4.2.           Instant EFT (Electronic Fund Transfer) by PayFast

9.4.2.1.              You may pay for your products by means of an instant EFT into our bank account via Payfast for the following 4 (FOUR) of South Africa’s major banks:

9.4.2.1.1.                    Absa.

9.4.2.1.2.                    FNB.

9.4.2.1.3.                    Nedbank.